Artificial intelligence
AI Agents
A system that acts rather than answers: it checks, writes, hands over and records the outcome.
- ID
- AI-03
- Rollout stages
- 05
The business problem
A chat interface answers the question but does not do the work. Someone still has to copy the answer into another system, change a status and pass it on. Most of the time goes into exactly those hand-offs.
What we build
The agent works with a small, precisely defined set of tools: check an order, look up stock, raise an invoice, hand off to the right person. Every step is logged and reversible, and crossing a value or risk threshold requires human approval. What the agent is allowed to do lives in configuration, not in code — which means you can change it.
Rollout stages
- 01
Audit and analysis
We write the workflow out step by step and identify which step actually pays for automating.
- 02
Architecture and design
We define the tool set, the permission matrix and the thresholds that require human approval.
- 03
Development
We build the agent, the tool layer and the logging system.
- 04
Pilot operation
We start in suggest-only mode: the agent proposes the step, a person approves it.
- 05
Full rollout
Scenarios that have earned trust move to fully automatic; the rest stay under approval.
What the client gets
- A fully automated workflow across the scenarios you define
- A log of every step, with the ability to roll back
- Mandatory human approval once a threshold is crossed
- Agent permissions configurable without touching code
Possible integrations
- REST API
- Webhooks
- Bitrix24
- amoCRM
- Odoo
- Telegram
- WhatsApp Business API
Security approach
Agent permissions follow least privilege: only the operations a given scenario actually needs. Financial transactions and data deletion are never fully automatic. For every call the log answers who, when and with what result.
Ongoing support
New scenarios are added and the success rate of existing ones is tracked. Cases where the agent decided wrongly are collected and the configuration is corrected.
Related services
- AI-01
Artificial Intelligence
Putting a model inside the business process — for daily use, not for a demo.
- AI-05
Chatbots & Omnichannel
WhatsApp, Telegram, Instagram and the website — one conversation history, one answer logic.
- SW-04
CRM, ERP and Business Automation
Sales, warehouse, orders, HR and production — in one system rather than separate spreadsheets.
Consultation on this practice
Describe your situation briefly — we will outline the options and the first step.