ORMUS Technologies
We build intelligent systems for business
Artificial intelligence, automation and custom software — a full cycle from analysis and architecture through integration, launch and long-term technical support.
Full cycle
- Strategy
- Design
- Engineering
- Launch
- Support
Based in Azerbaijan, working to international B2B standards.
AI Solutions
Models, agents and data flows run inside your processes — not as a demo sitting next to them.
Software Development
Not a template: web, mobile and enterprise systems built around your business logic.
Business Automation
Repetitive manual work becomes a measurable, traceable procedure.
Digital Infrastructure
Servers, cloud, DevOps and security — the system holds when the load arrives.
Services
What we build
Eighteen practices, one engineering approach. The main ones are below; the full catalogue sets out the problem, the solution and the rollout stages for each.
- AI-01
Artificial Intelligence
Putting a model inside the business process — for daily use, not for a demo.
- AI-02
Private & Local AI
The model runs on your server; documents never leave the company network.
- AI-04
Voice AI & Contact Centers
A voice operator that answers the call, understands it and writes the outcome into your systems.
- SW-01
Custom Software Development
Rather than bending your process to a product, building the system around the process.
- SW-04
CRM, ERP and Business Automation
Sales, warehouse, orders, HR and production — in one system rather than separate spreadsheets.
- DI-03
Cloud, Servers and DevOps
The system holds at peak, and a release stops being a night shift.
Private & Local AI
Artificial intelligence that runs without your data leaving the company
Contracts, HR records, financial reporting and customer correspondence can be processed without being sent to an external API. The model is deployed on your server or in a cloud you control, access is bound to roles, and the query history stays open to your own audit.
- The model runs on the company’s own infrastructure
- Documents and prompts are never sent to a third-party provider
- Role-based access and a complete audit trail
- Can operate in a closed network with no internet access
Voice AI
An operator that understands the call and writes the outcome into your systems
Voice AI answers the call, works out what the customer needs, pulls data from the CRM and records a structured outcome. Complex cases are handed to a human agent — with the context intact.
- Automated inbound and outbound calls
- Transcription and a structured call summary
- Writes directly into CRM and order systems
- Escalation to a human agent with full context
Custom software
Instead of bending your process to fit an off-the-shelf product
Packaged platforms usually cover 80% of the work, and the remaining 20% turns out to be the expensive part. We put that 20% at the centre and build the system around it: your warehouse logic, your pricing rules, your approval chain.
- CRM, ERP, WMS, OMS, POS and HRM systems
- Enterprise portals and marketplaces
- iOS and Android applications
- Accounting and finance modules
Automation
Work done instead of people, not instead of staff
Automation is not headcount reduction — it moves your team’s time from assembling reports to making decisions. We measure the process first, then show which step actually pays for automating.
- Document flow and approval routing
- Data synchronisation between systems
- Automated report generation
- Warehouse, sales and logistics operations
Industries
Every sector has its own binding constraint
Retail is decided by speed, finance by traceability, manufacturing by continuity. A sector-fit solution means the constraint is accounted for at the start of the project, not at the end.
- IN-01
Retail & E-commerce
Stock, price and orders — correct across every channel at the same time.
- IN-02
Finance
Traceability: for every transaction it is clear who, when and on what basis.
- IN-03
Logistics
“Where is the shipment” gets answered without a phone call.
- IN-04
Manufacturing
Downtime is visible the moment it happens, not at the end of the shift.
- IN-05
Healthcare
Sensitive data is processed without leaving the organisation.
Projects
Product directions we work on
A general description of the directions ORMUS works on. Clients’ internal processes, architecture details and confidential data are not disclosed.
Approach
Engineering principles
Measurement before code
We do not start building until we agree which number has to move. An improvement nobody measures becomes an argument later.
The system stays under your control
Code, database and infrastructure are registered in your name. The documentation is enough for your team to take the system over.
Integration is not bolted on afterwards
Existing CRM, accounting and warehouse systems are part of the architecture from day one, not patched in at the end.
Designed for the peak, not the average
Capacity is sized for the heaviest day — the campaign, the month-end close, the seasonal peak.
Process
How the work runs
Seven stages. Each has an acceptance point, and what carries into the next stage is written down.
- 01
Discovery and analysis
Current-state map, risks and solution options
- 02
Technical specification
Specification, staged cost and schedule
- 03
UX/UI and prototype
Interactive prototype and design system
- 04
Development
Working builds in staging
- 05
Integration and testing
Integration document and test results
- 06
Launch
Live system, documentation and training
- 07
Support and growth
SLA, monitoring and development plan
Security
Confidentiality as a technical requirement
Security is an architectural decision, not a checklist at the end of a project. Access rights, data retention and how auditing works are settled in the first document.
Data residency
The country and server where sensitive data is stored are agreed up front.
Access control
Role-based permissions, two-factor authentication and an audit record for every operation.
Encryption
Encryption in transit and at rest, with key management kept separate.
Controlled releases
Changes pass through a staging environment, with a rollback plan ready in advance.
Why ORMUS
Where the difference shows
Full cycle, one team
Analysis, design, backend, mobile, infrastructure and support sit in the same team. Responsibility does not fall between vendors.
Local context, international practice
We know what the Azerbaijani market requires, and we hold engineering standards at the level of international projects.
Products that work in three languages
Azerbaijani, Russian and English are handled in the interface, the documentation and the support process.
The work continues after launch
SLA, monitoring and a development plan are part of the work that starts once the system is live.
Questions
Frequently asked questions
With discovery. We study the current processes, systems and constraints, then present solution options with the difference in cost and timeline. A technical specification follows from that.
Yes — integration is part of the job, not an extra. Accounting software, CRM, warehouse or POS: which APIs and data formats are available is established during discovery.
You choose. With Private & Local AI the models and the data stay on your server. In a cloud setup, the provider and region are named in the contract.
It depends on scope. A single integration or chatbot takes weeks; a full ERP or marketplace is measured in months. After discovery we give a real stage-by-stage schedule.
You do. Source code, database and infrastructure accounts are handed over to the client and documented.
Yes. Response times, monitoring and the next development stages are agreed in an SLA. A dedicated team arrangement is also possible.
Let’s discuss your project
A short description is enough. In the first conversation we establish whether the problem is solvable, the rough scope, and the first step.